TERMS AND CONDITIONS

These Terms and Conditions govern Your relationship with La Clé Escapes LTD. They contain provisions that limit Our liability, allocate risk, and require disputes to be resolved in the courts of England and Wales. Section 8 (Our Role as Agent) and Section 12 (Liability) are particularly important — please ensure You read and understand them before booking.

By making a booking with Us or instructing Us to arrange travel services on Your behalf, You confirm that You have read, understood, and accepted these Terms and Conditions on behalf of Yourself and all members of Your travelling party.

1. INTRODUCTION AND APPLICATION

1.1. These Terms and Conditions (the "Terms") set out the basis on which La Clé Escapes LTD, a company incorporated in England and Wales under Company Number 16408765, with its registered office at 89-90 Paul Street, 3rd Floor, London, United Kingdom ("La Clé Escapes", "We", "Us", or "Our") provides luxury travel atelier and concierge services to its clients ("Client", "You", "Your").

1.2. Our IATA TIDS number is 96200101. Our company UTR is 2668419030.

1.3. These Terms apply to all bookings, services, communications, and engagements between You and Us, and supersede any prior agreements or representations, whether oral or written, except where expressly agreed in writing.

1.4. These Terms should be read in conjunction with Our Privacy Policy and Cookie Policy, which together form the entire agreement between You and Us (the "Agreement").

1.5. Bespoke trips may be subject to additional written terms set out in a Trip Proposal, Booking Confirmation, or separate Concierge Agreement. In the event of any conflict between these Terms and any such bespoke document, the bespoke document shall prevail in relation to the specific booking to which it applies.

2. DEFINITIONS

Booking — a confirmed arrangement made by Us on Your behalf with one or more Suppliers.

Booking Confirmation — a written confirmation issued by Us setting out the details of Your booking, the Suppliers involved, the total price, and the applicable payment schedule.

Client — the person making the booking, on behalf of themselves and all members of the travelling party.

Concierge Fee / Atelier Fee / Planning Fee — a fee charged by Us for Our trip design, planning, coordination, and concierge services, which is separate from the prices charged by Suppliers.

Force Majeure Event — has the meaning set out in Section 15.

Services — the trip design, planning, coordination, booking, and concierge services provided by Us to You.

Supplier — any third-party provider of travel-related products or services, including but not limited to hotels, villas, restaurants, destination management companies (DMCs), ground transport providers, private guides, experience providers, airline ticketing agents, and any other third party providing services that form part of Your travel arrangements.

Trip Proposal — a written proposal issued by Us setting out a suggested itinerary, Suppliers, and indicative pricing.

3. OUR SERVICES

3.1. We are a luxury travel atelier providing the following Services:

• Bespoke trip design and itinerary planning;
• Curation and selection of hotels, villas, destinations, and experiences;
• Coordination and booking of travel arrangements with Suppliers on Your behalf;
• Pre-trip briefings, travel documentation support, and personalised recommendations;
• On-trip support and concierge assistance;
• Post-trip follow-up and ongoing relationship management.

3.2. We do not directly operate hotels, transport, airlines, ground services, or any other travel infrastructure. All such services are provided by independent third-party Suppliers.

3.3. We do not currently hold an Air Travel Organiser's Licence ("ATOL") issued by the UK Civil Aviation Authority. Where Your itinerary requires flights, We may either: (a) refer You to an ATOL-licensed third party for the flight booking; or (b) arrange flight tickets on Your behalf only through an ATOL-licensed ticketing agent acting as principal. In either case, Your flight contract is with the ATOL-holder or the airline directly, not with Us, and is protected under that party's ATOL scheme (where applicable).

3.4. We are an IATA TIDS-registered agent (TIDS 96200101). TIDS registration is a numeric identifier that enables Us to be recognised by Suppliers; it is not an accreditation, financial guarantee, or licence.

4. BOOKING PROCESS

4.1. Initial consultation. The booking process begins with an initial consultation in which We discuss Your travel goals, preferences, and budget. There is no obligation at this stage.

4.2. Trip Proposal. Following the consultation, We may issue a Trip Proposal setting out a suggested itinerary and indicative pricing. The Trip Proposal is a non-binding indicative document. Prices, availability, and Supplier terms remain subject to change until a Booking Confirmation is issued

4.3. Deposit and engagement. To formally engage Our Services and to commence bookings with Suppliers, You will be required to pay a deposit and/or the Concierge Fee as specified in the Trip Proposal or in a separate fee schedule provided to You.

4.4. Booking Confirmation. A binding contract between You and the relevant Supplier(s) is formed only when We issue a Booking Confirmation in writing. The Booking Confirmation will set out the Suppliers involved, the total price, the payment schedule, and any specific Supplier terms that apply.

4.5. Accuracy of information. You are responsible for ensuring that all personal information You provide (including names exactly as they appear on travel documents, dates of birth, passport details, dietary requirements, accessibility needs, and any medical conditions relevant to travel) is accurate, complete, and provided in good time. We are not liable for any costs or consequences arising from inaccurate or incomplete information You provide.

4.6. Authority to bind travelling party. By making a booking, You confirm that You have the authority to enter into this Agreement on behalf of all members of Your travelling party, and that each such member has agreed to be bound by these Terms.

4.7. Age requirement. You must be at least 18 years of age (or the age of majority in Your jurisdiction, if higher) to make a booking with Us.

5. PRICES AND PAYMENT

5.1. Currency. All prices are quoted in GBP, EUR, USD, or another currency as agreed in writing. Where prices are quoted in a currency other than the Supplier's local currency, the final amount may be affected by currency exchange fluctuations between the date of quotation and the date of payment to the Supplier.

5.2. Composition of price. The total price of Your booking comprises: (a) the prices charged by Suppliers; (b) Our Concierge Fee; and (c) any applicable taxes, tourist taxes, resort fees, service charges, and similar levies. Tourist taxes, resort fees, and similar local charges may be payable directly to the Supplier at destination and may not be included in the quoted price.

5.3. Deposit. Unless otherwise agreed, a non-refundable deposit is payable upon issue of the Booking Confirmation. The amount of the deposit will be specified in the Booking Confirmation and typically ranges between 30% and 50% of the total price, depending on the Suppliers involved and their individual booking terms.

5.4. Balance. The balance is payable in accordance with the payment schedule set out in the Booking Confirmation, typically not less than 60 to 90 days before the start of the trip. For last-minute bookings, full payment may be required at the time of booking.

5.5. Late payment. If payment is not received by the due date, We reserve the right to cancel the booking. In such case, the cancellation charges set out in Section 7 below will apply, and You will remain liable for all amounts payable to Suppliers under their cancellation terms.

5.6. Payment methods. Payments may be made by bank transfer, credit card (via secure third-party payment processors such as Stripe), or by such other method as We may specify. We may pass on any surcharges imposed by payment processors.

5.7. Price changes. Once a Booking Confirmation has been issued, the price is generally fixed. However, We reserve the right to pass through to You any of the following increases imposed by Suppliers or third parties: (a) increases in transport costs (including fuel surcharges); (b) increases in dues, taxes, or fees chargeable for services such as landing taxes or embarkation/disembarkation fees at ports and airports; (c) currency exchange rate variations affecting the cost of Your arrangements; (d) increases imposed by Suppliers under their booking terms. Where the increase exceeds 8% of the total price, You may cancel the booking and receive a refund of all amounts paid to Us, less any non-refundable amounts already incurred with Suppliers.

6. CHANGES TO YOUR BOOKING

6.1. Changes requested by You. If You wish to change any aspect of Your booking after the Booking Confirmation has been issued, please notify Us in writing as soon as possible. We will use reasonable efforts to accommodate Your request, but We cannot guarantee that any change will be possible.

6.2. Costs of changes. Any change to a booking may be subject to: (a) charges imposed by the relevant Supplier(s) under their booking terms (which may include cancellation and re-booking on new terms); (b) any difference in price between the original arrangements and the amended arrangements; and (c) an administrative change fee charged by Us, as notified to You at the time of the change.

6.3. Name changes. Some Suppliers (in particular airlines and certain hotels) do not permit name changes after booking. Where a name change is treated by the Supplier as a cancellation and re-booking, the cancellation charges in Section 7 will apply.

6.4. Major changes. Where a change requested by You is so substantial as to amount to a new booking, We may, at Our discretion, treat the original booking as cancelled (with cancellation charges as in Section 7) and issue a new Booking Confirmation for the new arrangements.

7. CANCELLATION BY YOU

7.1. Cancellations must be made in writing to info@lacleescapes.com and are effective from the date We acknowledge receipt of Your written notice

7.2. Cancellation charges. Cancellations are subject to charges, which reflect: (a) Supplier cancellation terms (which vary by Supplier and may be 100% of the Supplier's price); (b) Our Concierge Fee (which is non-refundable from the point at which Our planning work has commenced); and (c) any non-recoverable third-party costs already incurred on Your behalf.

7.3. Typical cancellation charges. Unless otherwise specified in Your Booking Confirmation, indicative cancellation charges are as follows (calculated as a percentage of the total price):

• More than 90 days before departure: deposit (typically 30% to 50%) plus Concierge Fee;
• 60 to 90 days before departure: 60% of total price;
• 30 to 59 days before departure: 80% of total price;
• Less than 30 days before departure: 100% of total price.

7.4. Supplier-specific terms. The actual cancellation charges applicable to Your booking are those of the relevant Suppliers and will be set out in the Booking Confirmation. Some Suppliers (in particular luxury villas, private yachts, exclusive-use properties, and peak-season bookings) impose stricter cancellation terms, including non-refundable bookings from the date of confirmation. The Supplier's terms always prevail over the indicative scale above.

7.5. Travel insurance. We strongly recommend that You take out comprehensive travel insurance at the time of booking that covers cancellation, curtailment, medical expenses, repatriation, lost or damaged baggage, and any specific activities planned during Your trip. It is Your responsibility to ensure that Your insurance is adequate for Your needs. We are not insurance intermediaries and do not provide insurance advice.

8. OUR ROLE AS AGENT FOR SUPPLIERS

8.1. Agent capacity. Except where expressly stated otherwise in writing, We act as agent for the Suppliers who provide the various services that form part of Your travel arrangements. Your contract for those services (including accommodation, ground transport, experiences, restaurants, and any other Supplier-provided service) is with the relevant Supplier, not with Us. Your contract with the Supplier is subject to the Supplier's own terms and conditions, which may limit or exclude the Supplier's liability.

8.2. No package travel. Because We act as agent for separately-contracted Suppliers, the services We arrange for You are not sold as a "package" within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018, unless a Booking Confirmation expressly states otherwise. Where the arrangements constitute a Linked Travel Arrangement (LTA), We will inform You of this fact and provide the relevant LTA information in accordance with the Regulations.

8.3. Our contract with You. Our contract with You is for the provision of trip design, planning, coordination, and concierge Services, in consideration of which You pay the Concierge Fee. We will exercise reasonable care and skill in the selection of Suppliers and the coordination of Your travel arrangements.

8.4. No financial liability for Supplier defaults. We are not liable for: (a) the acts, omissions, defaults, insolvency, or failures of any Supplier; (b) the quality of the goods or services provided by any Supplier; or (c) any loss, damage, injury, delay, or other consequence arising from the Supplier's performance or non-performance, save where such loss arises from Our own breach of Our duty of reasonable care and skill in selecting or coordinating with the Supplier.

8.5. Supplier insolvency. In the event of the insolvency of a Supplier, We will use reasonable efforts to assist You in recovering any sums paid and/or in making alternative arrangements, but We are not financially liable to refund You for sums paid to the insolvent Supplier. We strongly recommend that You make payments to Suppliers using methods that confer statutory protection (such as Section 75 of the Consumer Credit Act 1974 for credit card payments over £100), and that Your travel insurance includes Supplier insolvency cover.

9. PASSPORTS, VISAS, HEALTH, AND TRAVEL DOCUMENTS

9.1. Travel documents. It is Your responsibility to ensure that You and all members of Your travelling party hold valid passports, visas, health certificates, and any other documentation required for the trip. You must check entry, transit, and exit requirements for all countries on Your itinerary, including any countries through which You may transit.

9.2. Passport validity. Many countries require passports to be valid for at least six months beyond the date of return. It is Your responsibility to verify the specific requirements applicable to Your itinerary and Your nationality.

9.3. Visa support. We may, as part of Our Services, provide information about visa requirements and assist with collating documentation. However, We do not act as a visa agent and do not guarantee the grant of any visa. The issuance of visas is at the sole discretion of the relevant authorities.

9.4. Health and vaccinations. You are responsible for ensuring that You and Your travelling party have any vaccinations, medications, or other health precautions appropriate to the destinations on Your itinerary. We recommend that You consult Your doctor or a specialist travel health clinic well in advance of departure, and that You consult the UK Foreign, Commonwealth and Development Office (FCDO) travel advice at https://www.gov.uk/foreign-travel-advice.

9.5. Travel advisories. We monitor official travel advisories but cannot guarantee that destinations will remain free from political unrest, natural disasters, health risks, or other adverse conditions. Where the FCDO advises against all or all but essential travel to a destination, We will discuss the implications with You; however, the decision to proceed remains Yours.

9.6. Denied boarding or entry. We have no liability where You or any member of Your travelling party is refused boarding by a carrier, refused entry to a country, or otherwise unable to travel due to lack of appropriate documentation or compliance with destination requirements. All costs incurred in such circumstances are at Your own expense.

10. CONDUCT AND BEHAVIOUR

10.1. You and Your travelling party are expected to conduct yourselves with appropriate behaviour at all times, with respect for Suppliers, their staff, other guests, and local laws and customs.

10.2. We and our Suppliers reserve the right to refuse to provide services to, or to require the departure of, any person whose conduct is disruptive, dangerous, or otherwise unacceptable, or who is in breach of local laws. In such case, neither We nor the Supplier shall have any liability to You, and no refund will be due.

10.3. You are responsible for any damage or loss caused by You or any member of Your travelling party. Suppliers may require a credit card pre-authorisation or security deposit to cover potential damage. You agree to indemnify Us and the relevant Supplier against any costs and liabilities arising from such damage or loss.

11. COMPLAINTS

11.1. Whilst on trip. If a problem arises during Your trip, please report it to Us and to the relevant Supplier immediately (and in any event before checkout from the relevant property or completion of the relevant service). This enables Us to attempt to resolve the issue in real time. Many issues can be resolved on the spot but cannot be effectively addressed retrospectively.

11.2. After the trip. If You wish to make a formal complaint after Your trip, please write to info@lacleescapes.com within 28 days of the date of return, setting out the nature of the complaint, the dates, and any supporting documentation.

11.3. Investigation. We will acknowledge receipt of Your complaint within 7 days and aim to provide a substantive response within 28 days. Where the complaint concerns a Supplier, We will liaise with the Supplier on Your behalf and may assist You in pursuing the matter with them, but the substantive responsibility (if any) lies with the Supplier.

12. LIMITATION OF LIABILITY

12.1. Nothing in these Terms excludes or limits Our liability for: (a) death or personal injury caused by Our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot lawfully be excluded under the Consumer Rights Act 2015 or any other applicable law (including the Unfair Contract Terms Act 1977 and the Consumer Rights Act 2015 as they apply to consumer contracts).

12.2. Scope of Our liability. Subject to clause 12.1, Our liability to You is limited to: (a) Our own breach of contract or negligence in providing the Services (i.e. the trip design, planning, coordination, and concierge functions); and (b) the exercise of reasonable care and skill in the selection and engagement of Suppliers. We are not liable for the acts, omissions, or failures of Suppliers or other third parties, save where such acts, omissions, or failures arise from Our negligent selection or engagement of that party.

12.3. Cap on liability. Subject to clause 12.1, Our total aggregate liability to You arising out of or in connection with any booking or these Terms (whether in contract, tort (including negligence), under statute, or otherwise) shall not exceed the total amount paid by You to Us in respect of that booking, excluding amounts passed through to Suppliers

12.4. Excluded loss. Subject to clause 12.1, We are not liable for: (a) loss of profit; (b) loss of business; (c) loss of opportunity; (d) loss of enjoyment beyond what is recognised under English law for breach of a travel-related contract; (e) any indirect or consequential loss; or (f) any loss that was not reasonably foreseeable at the time of contracting.

12.5. International conventions. Where any Supplier's liability is limited by an international convention or other binding regulation (including but not limited to the Montreal Convention 1999 for air carriage, the Athens Convention 1974 for carriage by sea, and the CIV/COTIF rules for international rail), Our liability (where applicable) is similarly limited, and We are entitled to rely on those limits.

12.6. Statutory rights. Nothing in these Terms affects Your statutory rights as a consumer under the Consumer Rights Act 2015 and other applicable consumer protection legislation.

13. INSURANCE

13.1. Mandatory insurance. You are required to obtain and maintain, throughout the duration of Your trip, comprehensive travel insurance that includes (as a minimum):

• Cancellation and curtailment cover;
• Medical expenses and repatriation;
• Personal liability;
• Loss of or damage to baggage and personal effects;
• Cover for any specific activities planned during Your trip (skiing, water sports, helicopter transfers, etc.);
• Supplier insolvency cover (where available).

13.2. You must provide details of Your travel insurance (insurer, policy number, and 24-hour emergency contact) to Us before the start of Your trip. We may decline to proceed with the trip if You are unable to evidence appropriate insurance cover.

13.3.. We are not insurance intermediaries and do not provide insurance advice. Any reference We may make to insurance products is for information only.

14. INTELLECTUAL PROPERTY

14.1. All content on Our Website, including text, images, designs, logos, trade marks, Trip Proposals, itineraries, and other materials, is owned by or licensed to La Clé Escapes LTD and is protected by copyright, trade mark, database, and other intellectual property rights.

14.2. Bespoke Trip Proposals and itineraries prepared for You are provided solely for Your personal, non-commercial use in connection with Your trip. You may not reproduce, distribute, share, or use such materials for any other purpose without Our prior written consent.

14.3. You grant Us a non-exclusive, royalty-free, worldwide licence to use any feedback, testimonials, reviews, or photographs that You voluntarily provide to Us, for the purposes of Our marketing and promotional activities, until such time as You withdraw consent in writing.

15. FORCE MAJEURE

15.1. Force Majeure Event means any event or circumstance beyond Our reasonable control, including but not limited to: war, threat of war, riot, civil disturbance, terrorist activity or threat of terrorist activity, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions, epidemic, pandemic, public health emergencies, government action (including border closures, quarantines, visa restrictions, sanctions), airspace closures, technical or maintenance problems with transport, and similar events.

15.2. We are not liable to You for any failure to perform, or delay in performing, any of Our obligations under these Terms that is caused by a Force Majeure Event.

15.3. Where a Force Majeure Event prevents performance, We will use reasonable efforts to mitigate the impact, including seeking refunds or rebookings from Suppliers, but We cannot guarantee the return of any amounts paid to Suppliers. Any refunds obtained will be passed to You, less any non-recoverable third-party costs and Our reasonable administrative costs.

15.4. You are responsible for ensuring that Your travel insurance covers cancellation and curtailment arising from Force Majeure Events, to the extent such cover is available in the market.

16. DATA PROTECTION

16.1. We process personal data in accordance with Our Privacy Policy, which forms part of these Terms. By making a booking, You acknowledge and agree to the processing of Your personal data (and that of Your travelling party, where You have authority to do so) as described in the Privacy Policy.

16.2. In particular, You acknowledge that We will share Your personal data with Suppliers (including Suppliers located outside the United Kingdom) for the purpose of making Your travel arrangements.

17. ASSIGNMENT

17.1. You may not assign, transfer, or otherwise deal with Your rights or obligations under these Terms without Our prior written consent.

17.2. We may assign or sub-contract any of Our rights or obligations under these Terms.

18. SEVERANCE

18.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

19. WAIVER

19.1. No failure or delay by Us in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver is only effective if given in writing.

20. THIRD PARTY RIGHTS

20.1. Save for members of Your travelling party (who may enforce these Terms in respect of services received), a person who is not a party to these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

21. NOTICES

21.1. Any notice to be given under these Terms must be in writing and sent to info@lacleescapes.com (in the case of notices to Us) or to the email address last notified to Us by You (in the case of notices to You). Notices are deemed received on the next business day following dispatch.

22. GOVERNING LAW AND JURISDICTION

22.1. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes), are governed by and shall be construed in accordance with the laws of England and Wales.

22.2. Subject to clause 22.3, the parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

22.3. If You are a consumer resident in Scotland or Northern Ireland, You may bring proceedings in the courts of Your country of residence. If You are a consumer resident in another part of the EU or EEA, You may also have mandatory consumer rights to bring proceedings in the courts of Your country of habitual residence; these Terms do not override those rights.

23. COMPANY INFORMATION

La Clé Escapes LTD

Registered office: 89-90 Paul Street, 3rd Floor, London, United Kingdom

Company Number: 16408765

Company UTR: 2668419030

IATA TIDS: 96200101

Email: info@lacleescapes.com

Website: lacleescapes.com